More and more companies are considering the use of artificial intelligence (AI). In particular, the use of AI in the form of chatbots for automated processing of customer inquiries is a popular tool. However, this is associated with risks that can arise due to inadequate security precautions. So how can companies ensure that their AI is not only used effectively but also securely?
The hidden dangers of AI chatbots
Inadequate integration of a chatbot can lead to security gaps that pose real risks for companies. These gaps range from minor manipulation to data theft and serious attacks on the entire company. Attackers can steal sensitive data and use it for their own benefit or against the company.
Such security breaches can significantly disrupt business operations and lead to high financial losses. A security incident can not only be expensive, but can also damage the company’s reputation, which can have a long-term impact on the business.
When AI chatbots get tricked
One example of the risks of chatbots is the incident at car manufacturer Chevrolet. A customer managed to manipulate the AI-supported customer service in such a way that it responded in his favor. The customer specifically exploited the chatbot’s weaknesses to achieve a deal with an unusually low price.
The AI chatbot, which was based on OpenAI, was supposed to say yes to everything, no matter how unrealistic the proposal was, and confirm that the offer was valid. The chatbot then promptly sold the customer a new car for just 1 dollar, including confirmation that the deal was legally binding.
Even if the actual execution of the deal has not been confirmed, this incident shows how vulnerable such systems are to manipulation if they are not sufficiently integrated and secured.
Using AI safely – with IBM watsonx
So how can companies ensure that their chatbots are protected against such attacks? This is where IBM’s latest AI platform comes into play: watsonx. With the components watsonx.ai, watsonx.data and watsonx.governance, companies can not only train their AI models reliably, but also store their data optimally to protect them from attacks.
watsonx.ai detects anomalies and suspicious patterns in real time. This means that potential manipulations or attacks can be detected at an early stage before they cause any damage. By continuously learning and adapting, it is possible to react quickly to new threats and thus guarantee the security of company data.
watsonx.data provides a strong data management solution that ensures data integrity and confidentiality are maintained. With comprehensive controls and encryption technologies, watsonx.data protects against unauthorized access and manipulation.
watsonx.governance helps to ensure compliance with security standards and guidelines. The component provides tools to monitor and control data processing and usage so that companies can track exactly how their data is used and ensure that all legal requirements (e.g. DSGVO) are met.
By combining these components, watsonx offers comprehensive protection that not only ensures the integrity of the data, but also enables a proactive security strategy.
Would you like to find out more about IBM watsonx? Then let us consult you free of charge!
