Support Portal

Application management
for your BI system

BI2run offers technology-specific support for your business intelligence applications. Reliable, personal, sustainable.

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BI2run - Application Support
BI2run - Mitarbeitergespräch
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Application management services

We understand the importance of the smooth operation of your BI applications for your business success. That’s why we use our in-depth expertise and passion for business intelligence to not only meet your requirements, but to exceed them.

Bi2run - Fehlerbehebung

Operational troubleshooting

Our experts are on hand to identify and rectify business errors and ensure the smooth operation of your applications.

Bi2run - Usability

Usability optimizations

Optimizing the user-friendliness of your applications increases the productivity and satisfaction of your employees.

Bi2run - Report

Reporting

Meaningful reports provide you with detailed and comprehensive insights into your data. This puts you in a position to make well-founded business decisions.

Bi2run - Performance

Customize key figures & business logic

We customize metrics and business logic to your specific requirements to ensure that your applications best support your business goals.

Bi2run - Fehlerbehebung

Operational troubleshooting

Our experts are on hand to identify and rectify business errors and ensure the smooth operation of your applications.

Bi2run - Usability

Usability optimizations

Optimizing the user-friendliness of your applications increases the productivity and satisfaction of your employees.

Bi2run - Report

Reporting

Meaningful reports provide you with detailed and comprehensive insights into your data. This puts you in a position to make well-founded business decisions.

Bi2run - Performance

Customize key figures & business logic

We customize metrics and business logic to your specific requirements to ensure that your applications best support your business goals.

Supported technologies & partners:
BI2run - Partner Deltamaster
BI2run - Partner Theobald
BI2run - Partner Tradui
BI2run - Partner Bissantz
BI2run - Partner Cubeware
BI2run - Qubedocs Logo
BI2run - Olapline Referenzen
BI2run- IBM grau
BI2run - Partner INGRAM
BI2run - Partner Microsoft
BI2run - Partner IDL
BI2run - Partner MID

Which parts of the BI architecture does application management cover?

The application management services cover the upper part of your BI architecture to ensure that your applications are optimally aligned with your business requirements.

However, the team has both extensive business and technical expertise. We understand that seamless communication between your IT and business departments is crucial.

That’s why we also offer technical support to help you with lower-level BI architecture challenges.

Learn more about technical support ⇒

BI2run - Application Management

Our approach

At BI2run, we take a holistic approach to application management to ensure that your business processes run smoothly and meet your individual requirements.

Precise problem analysis

Our team of experts begins with an in-depth analysis of your existing applications and business processes to identify business challenges. This precise analysis lays the foundation for effective solutions that not only treat symptoms, but also target the underlying causes.

cUser-centered focus

The selected measures are directly geared towards the needs of the users. Interaction and fast feedback loops ensure that the usability of your BI solution not only meets standards, but also exceeds the expectations of your employees. We place great importance on scalability and flexibility in order to meet future requirements.

BI2run - Präsentation

Continuous improvement

We are committed to continuous improvement to ensure that your BI solution is always at the cutting edge of technology. Our experts monitor trends, evaluate new developments and proactively implement optimizations.

Transparent communication

Open communication is central to us. We keep you regularly informed about progress and offer clear insights into our decision-making processes. This transparent communication creates trust and enables you to actively participate in the design process.

BI2run - Besprechung II

Why work with BI2run?

Multilingual
experts
Personal contact person
24/7
support
Close contact with software manufacturers
Proactive troubleshooting
Automated system documentation
Intuitive
ticket system
Individual extensions & modules
More about BI2run

REFERENCES

BI2run - IBM Logo

“BI2run is a special partner for us because they have both the professional and technical know-how and also offer support in German. This combination only exists once, BI2run is truly unique.”

Christian Wagner

ibm.com

BI2run - Kyocera Logo

“The decisive factor for us was that BI2run is not only technically adept, but also has controlling knowledge. We are very satisfied with the cooperation, we have our personal contact person and the support is always easy to reach.”

Peggy Niehof

kyoceradocumentsolutions.de

BI2run - Olapline Referenzen

“We have been a partner for several years now and have always enjoyed working with BI2run because of their focus on support. Having a good and reliable support partner is extremely valuable to us.”

Kai Schoemann

olapline.de

BI2run - Qubedocs Logo

„We appreciate the fact to be able to partner with companies like BI2run in a market like Germany. It’s important to have a local presence and knowledge in a local language. On top of that, your focus on support is something unique.“

Richard Johnson

qubedocs.com

Further BI2run services

  • Technical support
  • Precise performance monitoring
  • Troubleshooting in data processing
  • Careful backup management to secure your data
  • Setup of fixes and releases for continuous optimization
  • Ensuring trouble-free system operation for maximum reliability
  • Performance monitoring
  • Troubleshooting in data processing
  • Backup management
  • Setting up fixes and releases
  • Trouble-free system operation
  • Long-term Support
  • Flexible resource solutions for staff shortages
  • Support for the realization of your projects
  • Take over the entire operation of your BI application for maximum relief
  • Wide-ranging and technology-independent expertise
  • Resource solutions for staff shortages
  • Project support
  • Operation of your BI application
  • Technology-independent know-how
  • Cloud Services
  • Standalone cloud hosting
  • Support with Azure or AWS implementation for smooth integration
  • Support for IBM SaaS offerings for planning analytics
  • Competent support for a wide range of cloud topics
  • Standalone cloud hosting
  • Support with Azure or AWS implementation
  • Support for IBM SaaS offerings for planning analytics
  • Support for a wide range of cloud topics
  • Projects
  • Provision of project managers and developers for your success
  • Comprehensive project support that leaves nothing to be desired
  • Conception and provision
  • Targeted work to guarantee project success at the highest level
  • Provision of project managers and developers
  • Comprehensive project support
  • Conception and provision
  • Guaranteed project success
Any questions? Our experts look forward to your call!
Contact us now