Technical support
for your BI system

We are your partner for smooth data processing and system operation. Reliable, personal, sustainable.

Technical support: Our services

We rely on proactive measures to ensure smooth system operation. Our experts are ready to respond immediately to any problems that arise and minimize downtime. This allows you to focus on your core business while we keep the technology running for you.

Performance Monitoring

Have the performance of your systems continuously monitored in real time. Through proactive monitoring, we identify potential bottlenecks before they become problems. In this way, we ensure optimum performance of your business intelligence solutions.

Troubleshooting in data processing

The expertise of our technicians lies in the precise identification and efficient rectification of errors in data processing. With an in-depth understanding of business processes and business logic, we ensure that you always have access to reliable data.

Backup management

The security of your sensitive data is our top priority. We implement robust backup strategies to ensure that your data is protected and recoverable at all times. In this way, we minimize the risk of data loss and guarantee the integrity of your information.

Setting up fixes and releases

Our team takes care of the seamless integration of fixes and releases into your system. Your business intelligence solutions are always at the cutting edge of technology, which helps to increase security and optimize performance.

Performance monitoring

Troubleshooting in data processing

Backup management

Setting up fixes and releases

Supported technologies & partners:

TECHNICAL SUPPORT: WHERE DOES IT TAKE PLACE IN THE BI-ARCHITECTURE?

In the area of technical support, our expertise covers the lower part of the BI architecture. This enables us to ensure that your data processing and system operations run smoothly.

However, our team is characterized not only by comprehensive technical but also professional know-how. We recognize the critical importance of seamless communication between your IT and business departments.

We also offer our Application Management service to assist you with all challenges at every level of your BI structure.

More information about application management ⇒

Our approach

For us, the concept of technical support goes beyond simply fixing problems. We strive for a partnership that aims to make your business successful in the long term.

Based on four core principles, our approach aims not only to overcome challenges, but also to strengthen your technological infrastructure.

INDIVIDUAL NEEDS ANALYSIS

Before we start work, we conduct a thorough needs analysis. This allows us to understand your company’s unique challenges and develop a customized solution.

PROACTIVE AND PREVENTIVE

Our focus is not only on solving problems, but also on preventing them. Through proactive monitoring, we identify potential weaknesses at an early stage and take preventive measures to ensure smooth system operation.

TRANSPARENT COMMUNICATION

We value clear communication. Throughout the process, we keep you informed of progress and provide you with transparent insights into our activities via our support portal to ensure you are always informed.

CONTINUOUS OPTIMIZATION

The technology landscape is constantly evolving. The continuous optimization of your systems is the focus of our team, which always keeps an eye on the latest developments. We adapt our approach to changes to ensure that you always benefit from the latest technologies and best practices.

Why work with BI2run?

Personal contact person

24/7
support

Multilingual
experts

Close contact with software manufacturers

Proactive troubleshooting

Intuitive
ticket system

Automated system documentation

Individual extensions & modules

WHAT OUR CUSTOMERS SAY?

“BI2run is a special partner for us because they have both the professional and technical know-how and also offer support in German. This combination only exists once, BI2run is truly unique.”

Christian Wagner

ibm.com

“The decisive factor for us was that BI2run is not only technically adept, but also has controlling knowledge. We are very satisfied with the cooperation, we have our personal contact person and the support is always easy to reach.”

Peggy Niehof

kyoceradocumentsolutions.de

“We have been a partner for several years now and have always enjoyed working with BI2run because of their focus on support. Having a good and reliable support partner is extremely valuable to us.”

Kai Schoemann

olapline.de

„We appreciate the fact to be able to partner with companies like BI2run in a market like Germany. It’s important to have a local presence and knowledge in a local language. On top of that, your focus on support is something unique.“

Richard Johnson

qubedocs.com

further BI2run-Services

Any questions? Our experts look forward to your call!

Technical support
for your BI system